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Secure your shopping experience with various safe and trusted payment methods.
Payment methods:
· You may make the payment via any of the methods above and pls settle within 3 days once your order is placed.
· Your payment will be verified by Aliexpress within 24h and we will process your order once that's finished.
· If your order is closed owing to security reasons, you will need to submit a claim to Aliexpress.
· The refund caused by order cancellation, refund agreement or mediation will be processed instantly and usually takes about 7-10 working days to reach your account.
Shipping and package:
· All items will be checked and well packed before shipping. Orders will be dispatched within 2-5 working days after the payment is finished.
· The weight of parcel via normal post is limited to 2kg. We will send separately if the weight is over 2kg.
· Usually it takes about 15 - 60 days and might be a little longer to some remote area.
· You may choose fast shipping method if you wanna get the parcel sooner, and for this you will need to pay the shipping fee.
· According to the newest policies of Colombia : All parcels sent to Colombia for customs clearance will be taxed since October 11, tariff threshold is changed from $200 to $0 . So please remember to pay the tax in time when the parcel arrive at the customs.
Attached is related documents Colombian tax reform:
https://cgmp.aliexpress.com/ae-global-seller-center/logistics_agreement_signed?spm=5261.message_detail.Text.1.7c754edfIM8UZw
Resend and refund:
We will resend or refund if the parcel gets lost, damaged during transit or receive the wrong item. Please feel free to contact us and we will be pleased to help you.
Feedback:
· If you are satisfied with our product and service, please leave us a positive feedback, we will be very appreciated.
· If there is something wrong, please contact us first before you leave the feedback and we will try our best to help you until everything is fine.
Discount: 20% Off for immediate purchase
Shipping & Delivery:
Below estimated delivery times are applicable only to major countries, with possible delays due to customs inspections, which are out of our control. Working Days:
USA 5-12 days
UK 5-8 days
Germany 5-9 days
Canada 5-9 days
Australia 5-9 days
New Zealand 5-10 days
Russia 5-10 days
China 3-8 days
Japan 6-10 days
Hong Kong 3-8 days
Singapore 6-8 days
Malaysia 8-10 days
All other countries in Europe: 6 to 10 daysAll shipments include a tracking no. unless specified otherwise, and prices are listed in USD. Please note that transit time is excluding order processing period of 1-2 working days.
Notes:Electronic products may be charged extra delivery cost
If the product does not suit you, we shall refund your order 100% upon request!
We have a 365-day return policy, which means you have 365 days after receiving your
item to request a return
To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.
To start a return, you can contact us at -> contact@petshomesupplies.com.
If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.
You can always contact us for any return question at ->
Tel. (852) 5518 7395 or
Email: contact@petshomesupplies.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@petshomesupplies.com
At our Shopify store, we prioritize your safety and security. Here's how we ensure a secure shopping experience:
1. Secure Transactions: We use advanced encryption to protect your personal and payment information, ensuring it is safely transmitted and safeguarded.
2. Trusted Payment Gateways: Our store integrates with trusted payment gateways, ensuring your transactions are processed securely and efficiently.
3. Data Privacy: Your privacy is our top priority. We follow strict data protection policies to keep your personal information confidential and secure.
4. Secure Platform: Shopify provides robust security features and continuous monitoring against vulnerabilities, ensuring a safe shopping environment.
5. Verified Merchants: We are a verified merchant on Shopify, committed to providing authentic and high-quality products.
6. Transparent Policies: Our clear return, refund, and shipping policies provide peace of mind, knowing we stand behind our products.
7. Customer Support: Our dedicated customer support team is ready to assist with any concerns or questions you may have.
Shop confidently at our Shopify store, where your safety and satisfaction are our top priorities.
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