Discover PHS - Summer Sales 20% off for all products! (max 80% discount off for selected products)

Below estimated delivery times are applicable only to major countries, with possible delays due to customs inspections, which are out of our control.

Working Days:

1. USA 5-12 days
2. UK 5-8 days
3. Germany 5-9 days
4. Canada 5-9 days
5. Australia 5-9 days
6. New Zealand 6-10 days
7. Russia 6-10 days
8. China 3-8 days
9. Japan 6-10 days
10. Hong Kong 3-8 day days
11. Singapore 6-7 days
12. Malaysia 8-10 days
13. All other countries in Europe: 6 to 10 days
    
    All shipments include a tracking no. unless specified otherwise, and prices are listed in USD.
    Please note that transit time is excluding order processing period of 1-2 working days.

Notes:

Electronic products may be charged extra delivery cost

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 365 days of purchase. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must have tags (if any) still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

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Dear Valued Customer,

Thank you for shopping with us at Pets Home Supplies! If you have any questions, require assistance, or need to make an inquiry, please don’t hesitate to reach out to us. You can contact our support team anytime at

Email: contact@petshomesupplies.com

Tel. . (852 ) 5518 7395

and we’ll be happy to help you. Your satisfaction is our top priority!

Best regards,
The Pets Home Supplies (PHS) Team