Shipping Policy
Shipping Policy
Thank you for shopping with Pets Home Supplies! We ship worldwide and want to make sure you have all the information you need about your order's journey to you.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
Delivery times vary by destination. Please use the estimates below as a guide — actual delivery times may vary due to customs clearance, carrier delays, or local conditions.
| Region | Estimated Delivery Time |
|---|---|
| USA | 3–8 business days |
| UK | 3–8 business days |
| Germany | 3–8 business days |
| Canada | 3–8 business days |
| Australia | 5–9 business days |
| New Zealand | 6–10 business days |
| Russia | 6–10 business days |
| China | 2–3 business days |
| Japan | 5–6 business days |
| Hong Kong | 3–4 business days |
| Singapore | 5–6 business days |
| Malaysia | 5–6 business days |
| All Other Countries in Europe | 6–10 business days |
| Other Countries | 6–11 business days |
Note: These are estimates only and do not include processing time. Peak seasons (e.g., holidays) may result in longer delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. You will see the exact shipping cost before completing your purchase. We offer a range of shipping options — including economy and tracked services — so you can choose what works best for you.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow 2–5 business days after dispatch for tracking information to be updated by the carrier. If you have not received tracking information within 5 business days of your order being processed, please contact us and we will look into it right away.
Customs, Duties & Taxes
Pets Home Supplies ships internationally from our fulfillment centers. Your order may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We are unable to predict or control these charges, as they vary by country and order value.
We recommend checking with your local customs office for more information before placing your order if you are concerned about potential import fees.
Shipping Partners
We work with trusted global fulfillment and logistics partners to get your order to you as quickly and safely as possible. Depending on your location, your order may be shipped via ePacket, China Post, YunExpress, or other international carriers.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please first check your tracking information for updates. If the package appears to be lost or significantly delayed, contact us at petshomesupplies2026@gmail.com and we will work with the carrier to resolve the issue. Please note that we are unable to file a lost package claim until 30 days after the shipment date for international orders.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our support team. We're here to help!
Email: petshomesupplies2026@gmail.com
Response time: Within 1–2 business days