Shipping & Delivery:

Below estimated delivery times are applicable only to major countries, with possible delays due to customs inspections, which are out of our control. Working Days:

USA 5-12 days

UK 5-8 days

Kenya 8-18 days

Germany 5-9 days

Canada 5-9 days

Australia 5-9 days

New Zealand 5-10 days

Russia 5-10 days

China 3-8 days

Japan 6-10 days

Hong Kong 3-8 days

Singapore 6-8 days

Malaysia 8-10 days

All other countries in Europe: 6 to 10 daysAll shipments include a tracking no. unless specified otherwise, and prices are listed in USD. Please note that transit time is excluding order processing period of 1-2 working days.

Notes: Electronic products may be charged extra delivery cost

Should you need further information on the delivery days and countries, please free to contact us at

• (852) 5518 7395
• contact@petshomesupplies.com

(1) Discount: 20% Off for immediate purchase for all products

(2) 365-day 100% Satisfaction (Money Back)
If the product does not suit you, we shall refund your order 100% upon request!

We have a 365-day return policy, which means you have 365 days after receiving your
item to request a return

To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.

To start a return, you can contact us at -> contact@petshomesupplies.com. 

If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.

You can always contact us for any return question at ->

Tel. (852) 5518 7395 or

Email: contact@petshomesupplies.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@petshomesupplies.com