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Below estimated delivery times are applicable only to major countries, with possible delays due to customs inspections, which are out of our control. 
All shipments include a tracking no. unless specified otherwise, and prices are listed in USD. 
Please note that transit time is excluding order processing period of 1-2 working days. 

Notes: Electronic products may be charged extra delivery cost

Shipping Policy

Thank you for shopping with Pets Home Supplies! We ship worldwide and want to make sure you have all the information you need about your order's journey to you.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your tracking number once your order has been dispatched.

Estimated Delivery Times

Delivery times vary by destination. Please use the estimates below as a guide — actual delivery times may vary due to customs clearance, carrier delays, or local conditions.

Note: These are estimates only and do not include processing time. Peak seasons (e.g., holidays) may result in longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. You will see the exact shipping cost before completing your purchase. We offer a range of shipping options — including economy and tracked services — so you can choose what works best for you.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow 2–5 business days after dispatch for tracking information to be updated by the carrier. If you have not received tracking information within 5 business days of your order being processed, please contact us and we will look into it right away.

Customs, Duties & Taxes

Pets Home Supplies ships internationally from our fulfillment centers. Your order may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We are unable to predict or control these charges, as they vary by country and order value.

We recommend checking with your local customs office for more information before placing your order if you are concerned about potential import fees.

Shipping Partners

We work with trusted global fulfillment and logistics partners to get your order to you as quickly and safely as possible. Depending on your location, your order may be shipped via ePacket, China Post, YunExpress, or other international carriers.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please first check your tracking information for updates. If the package appears to be lost or significantly delayed, contact us at contact@petshomesupplies.com / petshomesupplies2026@gmail.com and we will work with the carrier to resolve the issue. Please note that we are unable to file a lost package claim until 30 days after the shipment date for international orders.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out to our support team. We're here to help!

Email: contact@petshomesupplies.com / petshomesupplies2026@gmail.com 
Response time: Within 1–3 business days

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 60 days of purchase. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must have tags (if any) still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

Pets Home Supplies is an online store, so you can shop our products from the comfort of home. Browse our selection at www.petshomesupplies.com and we’ll deliver your order to your chosen address.Need help with an order or a product? Contact us at

contact@petshomesupplies.com

Our new store (Retail Shop) will be opening in the year toc come. 

Need help with an order or a product? contact us at contact@petshomesupplies.com

Our new Retail Store will be opening in the year to come. 

如有任何疑問，請隨時與我們

• contact@petshomesupplies.com
• (852) 5518 7395